Shop
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@thebbqcompany.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@thebbqcompany.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
BBQ Cooking School
If you have booked a space on a class, and cancel at least a fortnight before the class, you’ll get a full refund ; if you cancel with less advance warning you’ll get (at worst) a partial refund, or no refund if you cancel with less than 7 days notice. Please always give us as much notice as possible as it makes it easier for us to fill empty spaces.
We understand that problems with getting to a class can arise, so we always work hard to fill spaces when we get cancellations – and if we can fill the space(s) we will give you a full refund or move the booking, whatever the cancellation notice. In all situations we need to receive a written request to cancel/change a booking, from whoever made the booking.
If you are unwell or injured and are worried about coming to your class please contact us as early as possible to discuss. We understand that people do sometimes get ill and we’ll always try to help.
For a business like ours it unfortunately not possible to unconditionally move bookings at short notice; we would end up running significantly below capacity which would either risk the School’s sustainability, or would necessitate charging much higher prices (which would be unfair on the people who don’t ask to move their booking). So we can only accommodate short notice requests to move a booking if we are able to fill the space of the person who asks to rearrange, otherwise our normal cancellation policy applies.